Right of withdrawal

Right of return

We voluntarily grant the clientele a right of return. The return period is 14 (fourteen) days after purchase / collection or from the date of delivery or receipt. If no delivery or receipt confirmation can be shown, the 14-day period begins from the date of dispatch of the order. The right of return applies to all sales channels. Excluded from the right of return (but not from warranty claims) are: Custom-made / personalized items (e.g. curtains, wallpaper, carpets or Farrow and Ball paints) or items assembled at the customer's request, commissioned electrical items such as lights, items with missing original packaging or accessories, used items, damaged items (according to paragraphs 15 - 17, GTC), food, hygiene items, consumables, gift vouchers, products from sales or discount promotions. For a full refund of the purchase price, the product must in any case be returned with undamaged original packaging and in unused, as-new condition with all accessories.